Exceptional and Invaluable Customer Service

I can’t help but to remember the unexpected call that I received from SAFA pure drinking water every time Thursday is approaching and it was indeed an exceptional and invaluable customer service. And this is the kind of customer service that will make customers be loyal to the company. It is the kind of service that I am also looking into from companies because it only means one thing; they valued their customers so much.

As I have said in my previous post that I grabbed the opportunity, so I have it delivered the following day because I am not sure whether our last bottle which is half full already would last until the usual delivery day. And true to their words, the delivery van came the next day in the afternoon to refill two empty bottles of 5 liters each and they did not ask for additional fee for the unscheduled service. Although the agent who called me emphasized that it is free and will cost us nothing more than the cost of every bottle itself.

On the other hand, it is not the only exceptional service that they have had because several times in the past we forgot to place outside the house our empty bottles and there’s no single occasion that they left without letting us know. They will knock on the door or use the doorbell when the saw that there’s no bottles outside the house. They will ask us if we still have water or we just simply forgot and most of the time it is the latter that keeps happening. And because of this chain of events, I will no longer pursue the plan of adding a competitor brand even if they had a better initial package.

An Unexpected Call

Out of nowhere, I received a call this afternoon (which happens to be four months ago) from the water company where we get our drinking water supply. I was clueless at first why they call since we just came from vacation. And perhaps, at the back of my mind, it could be another telemarketer who would want to gain more and advertise their products.

However, I was surprised when the person on the other line asked me if we still have water to drink at the house considering that we just came from vacation and we forgot to bring out the consumed bottles outside during the delivery date. I think we are still feeling the discomfort that we have had during our travel back here especially the long hours of waiting at the airport. Plus the feeling of being annoyed when your gate number is changed without letting you know of the changes.

Anyway, going back to that call, I was delighted and surprised when she asked me if we still have water to drink in the house because if not then they can arrange a special delivery to us and at no extra cost as well. Although at the moment we still have one bottle left but I’m not sure if it will last for three more days until which the regular delivery will come since it is already half full. So I immediately grabbed the opportunity and set the delivery tomorrow morning. It was a surprising and an unexpected call but in the end, I am grateful and delighted for SAFA pure drinking water for their initiative of calling which is indeed a great customer service.