Three days ago, I was talking about costumer service and some quotes on how to keep your customers coming back but if you don't take care of your costumers then the video below shows the effect of what costumer service will do in your business.
She's a loyal costumer to this establishment but when a four letter word was written in her cup of coffee, everything change. It lost its one loyal costumer and who knows how many friends she had who would do the same to support her and sympathize.
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